FAQ & Site Info
Terms of Service
Shipping and ReturnWe mainly ship your orders via post, if you need to ship via Express such as EMS DHL FEDEX etc, Please contct us to pay the extra shipping charges.
If you find the goods you received is faulty, Please send message to us with photo so that we can check. 90% of the time we are able to sort out the problem by giving the support, without you having to send anything back. If there are irremediable defects with the devices, you can return them back to us for repair or replacement with the freight paid
Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2-8 weeks to return goods to us by Post Office. Send us message for you want to return then we will advise our return address, along with additional important instructions.
If you are satisfied with our products, please give us FIVE STAR feedback after you confirm it's received.
If you are not satisfy with our products or unhappy with our service, Please feel free to contact us at the first time by email or send message on the platform before you give the negative feeback(1-3 star) or open a dispute. We will try our best to solve the problems. Fast and good communication will make both of us happy。